MERA Customer Service Exam 2025 – 400 Free Practice Questions to Pass the Test

Question: 1 / 400

What is the impact of positive body language in customer service?

It creates confusion

It helps to create rapport and convey confidence

Positive body language plays a crucial role in customer service by helping to create rapport and convey confidence. When customer service representatives engage with customers using open and inviting gestures, maintain appropriate eye contact, and exhibit a friendly demeanor, it fosters a sense of trust and connection. This nonverbal communication can signal to customers that the representative is attentive, approachable, and empathetic to their needs.

Such positive interactions often lead to enhanced customer satisfaction, as people are more likely to feel valued and heard in a welcoming environment. Furthermore, when representatives display confidence through their body language, it reassures customers that they are in capable hands, which can further enhance their overall experience.

Overall, the ability to effectively use body language can significantly influence customer perceptions and encourage positive relationships, ultimately benefiting the business in terms of loyalty and repeat customers.

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It has no impact

It increases sales pressure

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